After Sale Service

After-sales service
Why do you choose us？

We,as a leading supplier of video conference camera and systems, have professional customer service and our own engineers, can support on line service for Life-long maintenance.

All products purchased from our company are guaranteed to keep in good repair for 2 years.

If quality problems happen in guarantee period, our company will maintain for free.

When maintenance costs will be collected
Under any of the following warranty, elated maintenance costs will be collected:
1. Product was not normal used.
2. Fire, electric shock, outside object collapse or other natural disasters causes make the equipment damage.
3. Unauthorized repair, misuse, abuse and change.
How to get maintenance service?
Special Legal right will be provided to the dealer. If the dealer and customer need the maintenance service, please contact with customer service center to gain the authorization code and following info:
1. Product model and serial number
2. Purchasing date, invoice No.,
3. Defect details
4. Within one month of purchase, if the original packaging is damaged; the product can not be replace and returned.

Are you the manufacture? Can you do OEM?

Yes, we are professional manufacturer of video conference camera over 12 years with R & D, production and marketing of video conference camera. Can Customized and accept OEM.

Delivery and payment

Chat with us

Richard

info@gotopsecure.com

Kevin

gotopsales

Water

895643535